EDeskCRM is a cloud-based customer relationship management platform designed to help businesses manage leads, track sales activities, automate marketing, and improve customer engagement in one centralized dashboard.
Who is EDeskCRM for?
Our CRM is ideal for small to mid-sized businesses, sales teams, marketing professionals, and startups looking to streamline their customer management and sales processes.
Is any technical knowledge required to use the CRM?
Not at all. EDeskCRM is user-friendly and requires no coding or technical expertise. Our intuitive interface ensures easy onboarding and smooth operation.
What subscription plans do you offer?
We offer multiple pricing tiers:
Starter – For individuals and freelancers
Professional – For growing teams
Enterprise – For businesses needing advanced features and support Visit our Pricing Page for full details.
Is there a free trial?
Yes! We offer a 7-day free trial on all plans—no credit card required.
Can I upgrade or downgrade my plan anytime?
Yes, you can upgrade, downgrade, or cancel your subscription at any time from your account dashboard.
Do you offer refunds?
We do not offer refunds for partial months. However, you can cancel your subscription at any time to avoid future billing.
What features does WSelling CRM include?
Key features include:
Lead & contact management
Sales pipeline tracking
Task automation
Email marketing tools
Reports & analytics
API integration
Multi-user access with role management
Is my data secure?
Absolutely. We use industry-standard encryption (SSL), secure servers, regular backups, and role-based access controls to keep your data safe.
Is EDeskCRM cloud-based or self-hosted?
EDeskCRM is a fully cloud-based CRM—you can access it from anywhere with an internet connection.
Can I import my existing customer data?
Yes. You can import leads, contacts, and other data using our CSV upload tool or API.
What kind of customer support do you offer?
We provide:
Email support
Live chat (business hours)
Help Center with tutorials
Priority support for Enterprise plans
Do you provide onboarding or training?
Yes! We offer onboarding assistance, video tutorials, and documentation. Enterprise users can request live training sessions.
How will I be billed?
Billing is monthly or annually (with discounts for annual payments), and you will be billed automatically via your selected payment method.
Can I add or remove team members?
Yes. Admin users can manage team members, assign roles, and control access levels from the user management panel.
What happens if I cancel my subscription?
You’ll retain access until the end of your billing cycle. After that, your account will be deactivated, and your data will be available for export for a limited time.
Is EDeskCRM GDPR compliant?
Yes, we are fully GDPR compliant and provide tools to help you meet your own compliance requirements.
Where is my data stored?
Your data is stored securely on servers located in AWS Mumbai, with multiple backups and failover systems.
Can I request data deletion?
Yes, as part of our privacy compliance, you can request full data deletion at any time.
One tool to replace them all
Forget about jumping from one tool to another, just to get the job done.
With our CRM, you get all the tools that you need in a single, easy to use application.
