Effective Date: 07 June, 2025
EDeskCRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this policy carefully. By using our website or services, you agree to the terms outlined here.
We may collect personal information that you voluntarily provide to us, including but not limited to:
Full name
Email address
Phone number
Company name
Job title
Billing information
When you access our website, we automatically collect:
IP address
Browser type and version
Device type
Pages visited and time spent
Referring URL
Cookies and similar tracking technologies
When using EDeskCRM, you may input or upload customer data. This data is processed securely and only as directed by you.
We use the information collected to:
Provide and manage CRM services
Process transactions and billing
Improve website functionality and performance
Send updates, newsletters, or promotional materials
Respond to customer support requests
Ensure security and prevent fraud
We do not sell or rent your personal data. However, we may share your data with:
Service providers: For website hosting, email delivery, analytics, and payment processing.
Legal authorities: When required by law or to protect our legal rights.
Business transfers: In case of a merger, sale, or acquisition.
All third parties are required to protect your data under strict confidentiality agreements.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
We implement a variety of security measures to maintain the safety of your personal information:
SSL encryption
Firewalls and intrusion detection
Regular security audits
Restricted access to sensitive data
Despite our efforts, no method of transmission over the internet is 100% secure.
Depending on your location, you may have the following rights:
Access the personal data we hold about you
Request correction or deletion of your data
Object to our use of your data
Withdraw consent (where applicable)
Data portability
You can exercise your rights by contacting us at: [support@edeskcrm.com]
We use cookies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You may choose to disable cookies through your browser settings.
For more information, see our [Cookie Policy].
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
If you are accessing the website from outside INDIA, please be aware that your data may be transferred to, stored, and processed in a country different from your own.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.
If you have any questions or concerns about this Privacy Policy, please contact us at:
EDeskCRM
Email: [support@edeskcrm.com]
